Privacy Policy

Privacy Policy for BetterOn

Last updated: October 2025

At BetterOn, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect personal information when you visit BetterOn.com, participate in our coaching or learning programs, or engage with us as an individual or as part of an organization.

We are committed to transparency, security, and trust.
We do not sell your personal information and do not share it with third parties for their own marketing purposes.

1. Information We Collect

We collect information to deliver and improve our programs, communications, and digital services. This may include:

Personal Information

  • Name, email address, phone number, job title, and organization.

  • Account credentials or profile details when you register for a BetterOn program.

  • Payment information (processed securely by our payment partners).

  • Data voluntarily shared during coaching sessions, surveys, or communications.

Enterprise & Program Data

For participants enrolled through an organization or company:

  • Limited program data (e.g., attendance, engagement, or completion metrics) may be shared with your employer or program sponsor, but only in aggregate or anonymized form unless otherwise agreed in writing.

  • Individual coaching content or recordings are treated as confidential and not shared without your consent.

Usage and Technical Data

  • IP address, device information, browser type, and interactions with our site or platform.

  • Activity logs for troubleshooting, analytics, and service improvement.

Cookies and Tracking

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you — including by association with your email or home address.
We (or service providers on our behalf) may then send communications and marketing to these email or home addresses.

You may opt out of receiving this type of advertising by visiting:
👉 https://app.retention.com/optout

You can also manage or disable cookies in your browser settings, though some features may not work as intended.

2. How We Use Your Information

We use the information we collect to:

  • Deliver, manage, and improve BetterOn’s products and programs.

  • Provide access to coaching sessions, platform features, and learning materials.

  • Communicate about updates, scheduling, or support.

  • Analyze engagement to improve outcomes and experiences.

  • Comply with applicable legal, security, and reporting obligations.

We never sell, rent, or trade your personal information.

3. How We Share Information

We only share personal information when necessary to deliver BetterOn services or comply with legal requirements:

  • Service Providers: We work with trusted vendors (e.g., hosting, analytics, payment processors) who are contractually required to safeguard your data and use it only for our purposes.

  • Enterprise Clients: For participants in an employer-sponsored program, limited aggregate or program-level data may be shared with your organization to evaluate engagement or program outcomes.

  • Legal Compliance: We may disclose information if required by law or to protect the rights, safety, or property of BetterOn or others.

We do not share personal coaching content, recordings, or communications without explicit consent.

4. Data Ownership and Confidentiality

  • Each enterprise client retains ownership of organizational data provided to BetterOn for program administration.

  • Individual participant data remains confidential and is used only for program delivery, analytics, and improvement.

  • Coaches and facilitators operating under BetterOn agree to maintain strict confidentiality regarding participant interactions, discussions, and session materials, in compliance with applicable coaching ethics and data protection laws.

5. Data Retention and Security

We use encryption, secure servers, and access controls to protect your data.
Information is retained only as long as necessary for service delivery, contractual compliance, or legal obligations.

When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights and Choices

You may:

  • Request access to, correction of, or deletion of your personal information.

  • Opt out of marketing communications at any time.

  • Manage cookie settings through your browser.

  • Opt out of personalized advertising via https://app.retention.com/optout.

For any privacy-related requests, contact privacy@betteron.com.

7. Children’s Privacy

BetterOn’s services are not directed to individuals under 16 years old. We do not knowingly collect information from minors. If we discover such data, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at BetterOn.com with the date above indicating the most recent update.

9. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact:

BetterOn, Inc.
Email: privacy@betteron.com
Website: https://betteron.com